Returns & Exchange
Returns, Refund & Exchange:
30 Days Return
Our returns policy is simple, if you are not satisfied with your purchase for whatever reason, you will have up to 30 days to return it back to us for a refund, exchange or store credit. This is just a part of our service guarantee to our customer.
In order to process a Return/Exchange, you may send your query to cs@brilliantco.com.au with your Order number in the subject for reference.
Return & Exchange Terms & Conditions
1. All return shipping charges must be paid by the customer.
2. Items returned without authorisation will not be accepted.
3. The time frame for return & exchange must not exceed 30 days from when the original order was placed.
4. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
5. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
6. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
7. Due to reasons pertaining to hygiene, earrings cannot be returned.
8. Refund(s) will only be provided once both parties (seller and buyer) have come to an agreement after the item has been thoroughly examined by the jewellery specialist. (Conditional refunds apply).
9. Refund(s) will be credited to your designated bank account within 7 business days upon confirmation.
Any breakage, damage or gradual degradation of the jewellery due to normal wear, is not covered by this guarantee.